Job Description

The Opportunity

• Opportunity to work in IT industry
• Working hours: Mon - Fri (9:00 AM-6:00 PM)
• Job type:Contract, 12 months extendable

Adecco is currently partnering with an IT industry in Singapore. We are now looking for an energetic and highly motivated individual to work at the intersection of customer and partners in this fast-growing industry.

:

1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat

2. Understand customers\' needs and provide quick, accurate and satisfactory answers to their queries and concerns

3. Guide callers in navigating the client website and using the available services

4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions

5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers

6. Maintains and improves service level quality by adhering to standards and guidelines

7. Handle ad hoc duties as required

Expectation


1. Minimum 12 months of call center environment

2. Education background: Minimum O Level and above

3. Multitask - Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre / Service Desk agents are preferred.

6. Fast paced environment (gauge the number of calls handle per day, if more than 50, then proceed to propose)

Requirements:
1. Comfortable with rotational shift
2. Night shift only candidates are welcome
3. 44 hours per week (5.5 days of work)

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on \'Apply here\' to drop your resume or send to saghana.sithara@adecco.com
• All shortlisted candidates will be contacted.

Saghana Sithara

Registration Number: R1550224










Saghana Sithara
Direct Line: 6697 7876
EA License No: 91C2918
Personnel Registration Number: R1550224
JN -032021-55381_168534292149537