Customer Service Officer
Singapore, Singapore
Job Description
Overview Offices Singapore
Job-type Full-Time
Job Category Customer Service
Industries Services
Salary SGD 2,700 - 3,100 /Month
Who you\'ll be working for Payment Service
What requirements you\'ll need to be eligible
- Preferably someone with 2-3 years of relevant contact center experience
- Proficiency in local languages/dialects will be an advantage
- Strong communication skills
- Passion for problem-solving with the ability to identify root causes and pursue effective solutions
- Able to work independently and as part of a team
- Resourceful and able to perform well under pressure
- Fast learner, able to quickly pick up constantly evolving variety of products and services
- Handle and resolve all customer queries received via phone or email effectively and promptly
- Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer.
- Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely
- Achieve individual and team goals
- Proactively escalate query trends or potential issues to team lead/manager
- Perform other assigned duties and/or project work
Phone:
Email:
Reg No: R2197221
HTTPS://ABOUT.RECRUITFIRST.CO/VARICKZY.LEE
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1361532
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:$2700 - 3100 per month
-
Employment StatusPermanent
-
Job LocationSingapore, Singapore
-
EducationNot mentioned