Job Description

Responsibilities:Customer Interaction:

• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Assist customers with placing orders, making returns, and processing exchanges.

Issue Resolution:

• Address customer complaints, troubleshoot problems, and follow up to ensure issues are resolved satisfactorily.
• Escalate complex issues to the appropriate department or supervisor when necessary.

Record Keeping:

• Maintain up-to-date and accurate customer records, including details of inquiries, complaints, and transactions.
• Document customer interactions and actions taken in the company\xe2\x80\x99s CRM system.

Collaboration:

• Work closely with other departments to provide seamless customer service.

Customer Feedback:

• Collect and analyze customer feedback to identify areas for improvement in products, services, or customer processes.
• Provide suggestions to management on how to improve the overall customer experience.

Compliance:

• Adhere to company policies and procedures, as well as industry regulations and best practices.
• Ensure all customer service activities comply with legal and ethical standards.

Performance Monitoring:

• Meet or exceed key performance indicators (KPIs) related to customer service, such as response times, resolution rates, and customer satisfaction scores.

Requirements

• Minimum 3 GCE \xe2\x80\x9cO\xe2\x80\x9d Level passes and/or proficient in English.
• Require working on shift:
• 1st Shift: Runs from morning to late afternoon (9:00 AM to 6:30 PM).
• 2nd Shift: Starts from mid- morning to early evening (10:00 AM to 7:30 PM).
• 3rd Shift: Covers the afternoon to night hours (12:30 PM to 10:00 PM).

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

Surbana Jurong