Customer Service Officer

Singapore 189352, Singapore

Job Description

Interested applicants MUST apply by resume and cover letter through emailing hr@jenga.io, cc joleen@jenga.io. We MUST receive an email application from you in order to consider you. About the role:

  • Provide general administrative support;
  • Manage Communications Applications (Whatsapp / WeChat / Telegram Groups)
  • Create and monitor groups and daily conversations between BD and Clients.
  • Create and manage close to 2000 client groups.
  • Manage client files and update information daily in accordance to the Company\xe2\x80\x99s policies and procedures;
  • Cross-checking of database against relevant records with the various Government regulatories;
  • Support BD department and sending messages to clients accordingly.
  • Reminding clients and sending invoices, following up on payments from clients via groups.
  • In charge of all groups, middleman of all departments to clients.
You should have:
  • Outstanding problem-solving skills;
  • Positive attitude, driven and ready to take on challenges;
  • Meticulous attention to detail and follow-through; perform tasks with high degree of accuracy and efficiency with the ability to meet deadlines;
  • Ability to work independently, to take initiative and to overcome obstacles;
  • Ability to successfully manage competing priorities, keeping constant sight of the overall objectives;
  • High degree of flexibility in a demanding, fast-paced and frequently changing environment;
  • Excellent oral and written communication skills (both in English and Chinese to better manage the Chinese clients);
  • Must be able to type in Chinese.
Job Type: Full-time Salary: From $2,500.00 per month Benefits:
  • Professional development
Schedule:
  • Day shift
  • Monday to Friday
Supplemental pay types:
  • 13th month salary
  • Performance bonus
Experience:
  • Administrative experience (Preferred)
License/Certification:
  • CHINESE Speaking / Writing Required (Preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD1332627
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore 189352, Singapore
  • Education
    Not mentioned