Customer Service Officer

Ubi, Singapore

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Provides professional customer support on call enquiries and walk-ins to promote our products.
Schedules services/ repairs for technicians on a daily basis.
Ensures collection of service charges, monitors unpaid service billings and follow-up payments from Customer.
Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
Monitors the parts and products under QCR until replacement part is received
To follow up with QA on any quality related issues during services.
Safekeeping of Customer Service Department\'s files and records
Up keeping of Showroom to ensure tidiness at all times
Recommend Customer on products range, fees of service charges and company promotion offers.
Maintained high service standards and achieving set KPI.

Tel

hr@singtact.com

Remarks

Job category 1

Customer Service/ Call Centres Telemarketing

Job category 2

Job category 3

Job Nature

Permanent

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