Job Description

Ubi Ave 4Position : Customer Service OfficerMinimum NITEC certification with a salary of $1,800.00 per month with relevant working experience.Contract period : 11 months (Immediate)Working HoursMon \xe2\x80\x93 Thurs : 8:30am \xe2\x80\x93 6:00pmFriday : 8:30am \xe2\x80\x93 5:30pm(inclusive of 1-hour lunch break)The SCDF Customer Service Officer plays a crucial role in providing excellent customer service to the public, ensuring smooth communication and support for all SCDF-related inquiries and services. This role involves managing the daily operations of the Customer Service Centre (CSC), handling routine customer feedback, and assisting Members of the Public (MOP) with various applications and e-service issues.Key Responsibilities:Customer Service Centre Management:Manage the daily operations of the CSC to ensure efficient and effective service delivery.Operations Planning and Development:Plan and develop the operations, standard operating procedures, and improvements for the CSC to enhance customer service and streamline processes.Routine Feedback Management:Address customer feedback in a timely and professional manner, ensuring high levels of customer satisfaction.Members of the Public (MOP) Support:Assist building professionals and MOP with their submission of building plans, fire safety plans, mechanical ventilation plans, fire engineered design briefs, and shelter waiver requests.E-Service Assistance:Assist MOP with any e-service issues they encounter, providing guidance and support for smooth navigation and usage of SCDF\'s electronic services.Plan Search Records Assistance:Assist MOP with Plan Search records purchase by Owners/Tenants from Residential, Commercial, Industrial, Education, and other property types.Qualifications and Skills:

• Experience in customer service or a related field.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and able to remain calm under pressure.

• Knowledge of SCDF services, operations, and public safety measures is an advantage.

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