Customer Service Officer (west) #ael

Singapore, Singapore

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Customer Service Officer (West) #AEL

Singapore, Singapore, Singapore | Posted: Jul 27, 2023

Responsibilities:

Attend to inquiries regarding product availability, pricing, delivery surcharges and lead time;
Work with Sales to understand and execute pricing/margin/supply /payment and any assigned customer account related issues.
Manage the order-to-delivery process to ensure smooth delivery, including coordination with customer, Sales, global supply team, as well as local delivery agents
Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advices in relation to local geographical conditions and supply limitations
Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts

Experience:

Minimum 5 relevant working experience in sales support, supply chain or customer service
Able to handle full cycle of order fulfilment and order management
Strong in Excel and other MS office applications

Eline Poh Qiao Ying (R2198980)

eline[a]searchasia.com.sg

EA: 16S8107

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