Job Description

We are looking for a dynamic individual to join the team as a Customer Service Operations Executive. You will have the opportunity to help make a direct impact on our clients (our patients, their families, and partner healthcare organizations) by helping them navigate the resources that are available in Jaga-Me.

• Be the first touchpoint for Jaga-Me's customers; managing queries from clients with professionalism and empathy
• Provide accurate and timely information on Jaga-Me's services and convey our value proposition to clients
• Keep records of customer interactions, transactions, feedback or complaints
• Acknowledge and resolve customer complaints via phone, email or social media
• Provide clients with guidance in setting up their accounts and booking our services
• Liaise with internal staff for allocation of cases
• Identify improvements to the quality of the customer's overall experience with Jaga-Me
• Maintain service quality by establishing and enforcing organization standards

Job Requirements

• The ideal candidate is someone who has high energy, self-motivated and adaptable
• Beyond people skills, the ideal candidate must possess great communication skills and a positive and empathetic attitude at all times
• Proactive approach in serving client
• Ability to honour deadlines - ensure all tickets or clients' queries are resolved well within the deadline
• Ability to be composed, organised and demonstrate professionalism under pressure
• Independent and also a strong team player
• Ability to multitask, such as toggle between different platforms or IT systems
• Proficiency in English and a second language is preferred
• 5-day workweek on 44 hours including one weekend
• Ability to converse with Mandarin-speaking customers would be a bonus
• Fresh Graduates are welcome to apply

Perks

• Opportunity to make a difference in peoples' lives

• Fun and encouraging culture
• Opposite One North MRT Station

Job Types: Full-time, PermanentSalary: $2,500.00 - $3,500.00 per monthSchedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Required)