Job Description

• 
  Our client is the market leader in semiconductor test systems and equipment. They are currently looking for a Customer Service Operations Representative.
  
  \xe3\x80\x90 What you will be doing \xe3\x80\x91
  
  • Manage a portfolio of our customers on the quote-to-cash process for customer service agreements (CSA).
  • Ensure compliance with Policy and standard terms for all CSA deals.
  • Ensure all approvals for non-standard terms are received prior to the formalization of quote and order booking.
  • Coordinate with various business partners like Customer Team, Finance and Marketing Team on the execution of CSA deal for customer.
  • Timely escalation of any potential topics with the respective business partners to resolve issues.
  • Provide consultation advice to our business partners in term of customers\xe2\x80\x99 behaviour relating to invoicing and payment to achieve better understanding of both customers\xe2\x80\x99 and Company needs and expectation.
  • Prepare monthly order booking and forecasting reports to management.
  • Participate in ad hoc projects/assignment to improve operation efficiency of the company.

• 
  Requirement

  
  \xe3\x80\x90 What they are looking for \xe3\x80\x91
  
  • Degree in Business Administration (or equivalent area of study)
  • 2 to 3 years of relevant or related experience
  • Experience with Oracle system is an added advantage
  • Knowledge in Excel especially with formulas, macro are added advantages
  • Experience in working with Customer Team and Customers
  • Able to manage pressure and tight timeline
  • Demonstrated maturity, professionalism, high values and integrity
  • Requirement to work during some holidays in Singapore to support global operations (Taiwan, China, Korea, Japan, Europe, USA). Replacement leave in lieu will be compensated.

• Working Hour

  8:30 ~ 17:30

• Benefit

  
  \xe3\x80\x90 What they are offering \xe3\x80\x91
  
  • AWS
  • Global Bonus (Depending on Company & Individual performance)
  • Annual Leave: 14 Days
  • Medical Leave