Job Description

About our group:Our group, Circularity and Customer Services, provides best-in-class aftermarket services to deliver the \xe2\x80\x9cTotal Customer Experience\xe2\x80\x9d across all product and customer segments. Our team consists of supply chain operations, engineering, account managers and sales personals, based in Asia, EMEA and North America regions. CCS provides competitive advantage by delivering \xe2\x80\x9cbest in class \xe2\x80\x9cpost sales service that helps to drive share growth globally and total customer satisfaction. CSS supports Seagate Corporate Sustainability initiatives to minimize e-waste through assets / drives recovery, recycling and generate revenue.We are looing for people who are creative, smart, resourceful and hardworking to join our Asia Operations team in Shugart, Singapore.About the role - you will:

• Manage Asia Customer Service Operations

• Supplier and KPI Management
• Lead Operational and Strategic Projects
• Manage Cost of Service Spend
• Manage and optimize Asia Suppliers\' \xe2\x80\x9cService Metrics Dashboards\xe2\x80\x9d and Reports
• Engage with global teams to benchmark, define, and improve processes, SOPs and Operation Metrics
• Work cross functionally with internal customers such as Account Management, Sales, and Process Engineering to develop Service-orientated solutions
• Support and Investigate Customer Escalations
• Work on Tamper Detection projects and coordinate with CSO Engineering, Sales / PLM and Security / Investigations teams
• Cost Reduction Projects: Tamper Detection Strategies, ITA / licensing, Transportation Strategies, etc.
• Forecast and Manage Annual Spend, Purchase Requests and Invoice Audits

About you:

• Able to thrive in a fast-paced environment and working with multiple priorities
• Strong team player, collaborative approach and resourceful
• Result-oriented, meticulous, and able to work independently
• Effective communication, interpersonal skills
• Customer service minded
• Proficient in data mining and data analytics will be an advantage

Your experience includes:

• Bachelor\'s Degree in Supply Chain or equivalent qualification
• 5+ years\' experience in Supply Chain and / or Supplier Management

Location:Location: Shugart, Singapore
Travel: NoneInnovation thrives in a culture that embraces different voices, where employees are equal contributors and are empowered to express themselves authentically. Building this culture takes constant work and willingness to be transparent about progress. Read more in our Diversity, Equity, and Inclusion, .- Learn more about our commitment to the U.S. military and veteran community by watching this .
- 4th year in a row as a Best Employer for LGBTQ+ Equality
- 4th year in a row as a Best Company for Women in TechnologyAbout UsWith more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.Seagate is powered by our talented, passionate, and diverse workforce of 40,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.Join us and get inspired to make a difference in the datasphere!Seagate provides an environment where equal opportunity is available to all. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, ethnic or national origin, physical or mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy or perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, perceived or actual religious creed or political opinion, military and veteran status, taking or requesting statutorily protected leave, taking or requesting a reasonable accommodation for a protected basis, or other basis protected by applicable law. Company-sponsored training, education, degree assistance, and social and recreational programs are also included. , , & .All Seagate jobs will remain open for a minimum of seven days.For information on how Seagate collects and uses your personal information during the application process, please review the applicant privacy statement.

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