Customer Service Rep ( Helpdesk)
Job Description
(1) To man company's main phone line and to direct customer's call to the respective department. This position takes ownership of customer's call until a proper handoff internally to another party.(2) To respond to customer's email and chat within the defined Service Level Agreement (SLA). Ensure proper handoff to an internal party before the call is closed.(3) To develop process amongst internal departments to ensure seamless hand off from one party to another.(4) To maintain telephony architecture to reflect organization change and to ensure proper off-hour announcement, holiday season announcement.(5) To provide insight on the designing of business information flow to reduce customer's needs for information, towards a more efficient customer issues handling system.- Minimum N level,- Good communication skill,- At least two years working experience,- Good problem-solving skill.Job Types: Full-time, PermanentSchedule:
- Day shift
- GCE 'O' Level or GCE 'N' Level (Preferred)
- Customer service: 2 years (Preferred)
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Job Detail
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Job IdJD1005519
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned