Job Description

Purchasing Factory Agent will communicate with customers (Internal Clients), Vendors and Genpact teams via phone, chat and email, utilizing various tools and applications including, SAP, DocuSign, KOBuy, Sharepoint platforms and others

• Assist customers with template completion, Document submission and requests for Contract Management, Vendor Set up, Purchase Orders, Goods Receipts and Reports.

• Respond timely to customer inquiries, in accordance with agreed SLA's.

• Demonstrate conflict resolution, negotiation, and de-escalation skills

• Demonstrate ownership to resolve challenging customer issues, escalating when necessary. * Review reports, logs to ensure any issues are logged, tickets are tracked and resolved in a timely manner.

Requirements:
We are Genpact. Transformation happens here. Come, be a part of our exciting journey!
JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:

• Competitive Compensation package with monthly performance incentives
• Meal and other allowance
• HMO and dental coverage from Day 1 of employment
• Continuous education assistance and skills enhancement through training & personal development programs
• Exciting and encouraging work environment!

Successful candidates will provide exceptional sales and service to customers or prospects by handling incoming inquiries to the Customer Contact Centre via all communication channels including online, chat and telephone. This role is accountable to advise customers on personal banking strategies and a full suite of personal banking and cards products and services that meet the customer's banking objectives, and fulfill sales & service activities for the customer in accordance with approved procedures.

• Must be atleast a High School Graduate;
• Knowledgeable of all operational processes and policies; all-inclusive suite of Personal Banking and Cards products and services; competitive market place and trends in product offerings; understanding of sales & service technologies
• Good knowledge of call center technology, processes and metrics
• No call center working experience required
• Must possess excellent PC and key-boarding skills
• Willing to work with different shifts including night, weekend schedules and overtime
• Ability to work in a fast-paced and high volume service center, self-managing call efficiencies
• Detail-oriented;
• Excellent English oral and written communications skills
• Ability to promptly resolve client inquires and escalate as needed
• Ability to attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customer
• Can demonstrate strong active listening skills & probing; able to display solution-focused approach & "can-do-attitude"
• Willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty
• Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries
• Strong problem solving and decision-making skills
• Ability to be organized and detail oriented with the capability to multi-task
• Temporary Work from Home Amendable to work in Northgate Cyberzone, Alabang, Muntinlupa City

Job Type: Full-timePay: Php16,000.00 - Php22,000.00 per monthBenefits:

• Additional leave
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Flexible shift
• Night shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Alabang: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Junior High School (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Required)