Customer Service Representative
Singapore, Singapore
Job Description
Job description
- Detect and resolve potential problems arising in the process and in customer service. This will require decision making, at times under pressure, requiring alliance to one or more parties.
- Alert appropriate staff on potential problems and coordinates with Sales Manager.
- Update customer file to ensure latest commercial information on hand.
- Be the first contact point for complaints and claims handling process.
- Ensure customer service is delivered accordingly to Guidelines in order to improve commercial position.
Requirement
- Ability to work under pressure
- Good administrative and organisational skills, including prioritisation and self-management.
- Good command of Microsoft Office applications especially in Excel and Outlook
- Good interpersonal skills and communicate effectively with all stakeholders, notably business partners, customers, Emsland\xe2\x80\x99s Germany back office.
- Good written and spoken English. Knowledge of Asian languages is an advantage
- Initiative for problem solving
- Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
- Cultural awareness and sensitivity is required at all times
- Diploma/Degree in Customer Service, Food Technology, Logistics or Supply Chain
- Min 5 years of working experience in customer service, preferably in food ingredients / manufacturing or freight logistics sector
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Job Detail
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Job IdJD1335339
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned