Job Description

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Key Responsibilities:

• Directly responsible for processing orders for assigned customers based on current agreements and quality standards and communicates requests to Operations Department. In addition, handles any after-hour issues that may arise and provides as a back-up Customer Service Representative.
• Establishes and maintains a working relationship with assigned customers and their representatives while keeping Customer Service Manager informed of any problems or potential problems that may create any alterations to quality procedures and communicates requests such as audits, visits and meetings to appropriate Departments.
• Responsible for completing and reporting month-end closing process per the established guidelines and determined timeframe. This includes maintaining accurate inventory numbers on customer tanks throughout the month and works in conjunction with the Inventory Supervisor to resolve discrepancies.
• Organizes and maintains files of assigned customer orders, completed and pending, as well as correspondence and updates desk reference manual as needed.
• Participates in any required regulatory, quality process, job enhancement, customer directed training or the preparing of special reports as required by the Customer Service Manager.

• Possess min O Level or Diploma
• Min 2 years\' experience in Customer Service, in terminalling; warehousing or petrochemical operations will be advantageous
• Preferably familiar with or certified in Trade documentation/procedures
• Excellent communication, customer-focus, and teamwork skills
• Proficient in MS Office tools
• Work location : Jurong Island

Stolt-Nielsen