Job Description

Location-Singapore , ,Singapore (SG)

Job ID -5807

We are expanding!

We are seeking a Customer Service Representative to join our Singapore team and will report to the Customer Service Manager. He / She will play an instrumental role in ensuring timely and reliable deliveries while providing outstanding customer support.

Customer Service Representative

Responsibilities

• Provide information about our courier services, rates, delivery times, and tracking options.
• Assist customers in booking, address changes, delivery instructions etc.
• Day to day tracking of shipments and provide real-time updates on delivery status.
• Respond promptly and professionally to customer inquiries via phone, email, and service desk, and face to face if necessary.
• Address customer concerns, complaints, or delivery-related issues with empathy and problem-solving skills.

• Coordinate the pickup and delivery of shipments with internal and external stakeholders all around the globe, ensuring accuracy and adherence to delivery schedules.

• Generate shipment status reports and provide customers with delivery confirmations as needed.
• Investigate and resolve delivery delays, damaged packages, lost items, and other shipment-related issues.
• Escalate complex issues to appropriate management levels when necessary.
• Prepare reports when required, comfortability using MS Excel is a must.
• Communicate effectively with customers, colleagues, and courier drivers to ensure smooth operations.
• Identify opportunities for process improvements and customer service enhancements.
• Provide feedback to the team and suggest improvements to policies and procedures.

Requirements

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer and office applications.
• Ability to work in a fast-paced, deadline-driven environment.
• Familiarity with courier industry regulations and shipping documentation is an added advantage.
• 5.5 days; 9am - 6pm (Monday - Friday) 9am - 1pm (Saturday)

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world\'s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex\'s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

Aramex