Customer Service Representative
Singapore, Singapore
Job Description
- Location: Kaki Bukti (US MNC)
- 5 days work week
- Remuneration: basic up to $4000 + AWS + VB
- To handle customer care operations and provide support to the Sales team and to ensure and exceed customer satisfaction in the most efficient and cost-effective way for the Singapore Direct and support SEA /ANZ region.
- Provide excellent customer service by attending to customer orders, requests, and complaints to ensure customer satisfaction and delight.
- Respond to customers in a professional, prompt, and efficient manner by proactively providing updates and follow-ups through constant communications.
- Resolve customer issues independently and in an efficient manner.
- Ensure accurately and efficiently processing of customer orders in Oracle Cloud System including Order Acknowledgment to customers within 24hours.
- Process purchase orders to suppliers and liaise with forwarder including consolidation shipment till goods receipt.
- Work with supply chain partners and third-party providers to ensure smooth end to end delivery.
- Collaborate with the team and internal partners to manage local inventories and deliveries including stock-take.
- Perform other duties as required.
- A level and above
- Min 3 years of relevant working experience
- Prior experience in Inventory Management, Supply Chain and Logistics
- Good interpersonal skills
- Independent, proactive, positive thinker and fast learner
- Strong client-facing and communication skills
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Job Detail
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Job IdJD1413053
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$4000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned