Job Description

Our client is based in Singapore and is a leader in the security and surveillance industry.The RoleOur client is seeking a suitable candidate for their Customer Service role for their expanding business in the security and surveillance industry.This is an on-site role. The work location is in Ubi/Macpherson, Singapore.Job responsibilities:

• Making & receiving customer inquiry calls
• Handling customer complaints
• Collecting & analysing customer feedback
• Responding to customer reviews
• Support software training & software installation with customers
• Intervene for driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange CCTV installation or maintenance booking with the customer

Working hours: Monday - Friday, 9am - 6pmIdeal Profile

• Has proven experience in customer service
• Good interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among the customer service team
• Attentive and patient
• Time-management skills
• Ability to find positivity in any situation

The role will commence as a 12 month contract.What\'s on Offer?

• Join a market leader in the security and surveillance industry
• Opportunity within a company with a solid track record of performance
• Opportunities for growth and development

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