Job Description

You shall be responsible for:

• Guidance and attention to the student for the correct use of the Virtual Classroom, information systems, and virtual tools
• Helping them identify their learning styles. To encourage the student's independence for them to become self-managers of their learning
• To contain students with low performance and support them with approval strategies
• To promote study habits in students, as well as strategies to generate meaningful learning
• Promptly follow up on high-risk students
• Follow up on the agreements generated
• Identify student problems, in terms of academic, socioeconomic, health, family, among others, and offer alternative solutions to avoid dropout
• Review the academic progress (subjects) of the students
• Periodic communication and follow-up with the students, by different methods to motivate, guide, and reinforce their academic performance and professional training
• Support, attention, and counseling in administrative, financial, and school processes to our students.
• Support requests (tickets) for the resolution of cases
• Time and activity planning through the work schedule and comms channels software.
• Immediately implement and execute contact and follow-up recommendations requested by the supervisor to improve performance
• Daily record all communication with the student in SUGAR-CRM (database where interactions and calls with

You should have/be:

• At least 1-3 years of customer service experience in a BPO setting
• At least 6 months of experience in the area of academic support
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively the student are recorded)

• Handling, safeguarding, and protection of sensitive data

Job Types: Full-time, PermanentSalary: From Php20,000.00 per monthBenefits:

• Paid training

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)