Receive a 10k Signing Bonus once hired!This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. We are also looking for someone who can work on-site.Responsibilities:*
Responding to queries and providing assistance for questions and problems.*
Following up with customers to ensure full resolution of issues.*
Running reports to analyze common complaints and problems.*
Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions.*
Requirements*
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