Job Description

The Opportunity * Opportunity to work for one of the leading financial service providers and top banks * Dynamic and fun team and culture * Great exposure to learn about banking products and services domain The Opportunity * Opportunity The Opportunity Opportunity to work for one of the leading financial service providers and top banks Dynamic and fun team and culture Great exposure to learn about banking products and services domain The Opportunity Opportunity to work for one of the leading financial service providers and top banks Dynamic and fun team and culture Great exposure to learn about banking products and services domain The Job Responding promptly to customer inquiries on general and transactional enquiries Communicating with customers through various channels Acknowledging and resolving customer requests Customer outreach to encourage the use of digital services Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards Collaborate with stakeholders to resolve all customer queries and requests Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery Adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues The Talent No experience required Prior experience in call centres or customer service is a strong advantage Patient, calm and passionate in assisting customers Decent multi-tasking skills Meticulous and resourceful A fast learner who can apply critical thinking skills and has good problem-solving skills Proficient in MS Office especially in Microsoft Word, Excel Next steps: Drop your resume and contact us to follow-up, or send your resume to sarah.ng@a decco.com Email Topic: Apply Customer Service Representatives (No experience required| Bank)