Customer Service Retention Officer
Shenton Way, Singapore, Singapore
Job Description
Responsibilities:
- We are looking for a strong \xe2\x80\x98service culture\xe2\x80\x99 mindset individual who enjoys interacting with customers and communicates well in verbal or written.
- The individual will be calling outbound to service existing customers who have requested to cancel their Insurance policies for various reasons.
- 1 Year Contract (Renewable)
- Up to $3500 + PB + Incentive Pay
- Novena
- Mon \xe2\x80\x93 Fri; 9am \xe2\x80\x93 6.30pm
- Ensure that all service requests from customers are fulfilled to meet customer satisfaction and resolved within agreed timeline.
- Ability to address customer\xe2\x80\x99s needs and concerns effectively.
- Maintain a high professional standard of behaviour & phone etiquette while engaging complaint customers for a good closure.
- Some basic numerical skills are necessary to calculate waivers amount.
- Competent in MS excel and updating simple reports to management.
- Able to work in a fast and multi-tasking environment.
- CMFAS qualification in M5 and M9 preferably
nicholas@successhrc.com.sg (Reg No: R1549023)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House,
#19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
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Job Detail
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Job IdJD1376962
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3500 per month
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Employment StatusPermanent
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Job LocationShenton Way, Singapore, Singapore
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EducationNot mentioned