Customer Service
Singapore, Singapore
Job Description
JOB PURPOSE
The position is responsible for providing excellent customer service support to all clients, including specifically assigned key clients.
KEY RESPONSIBILITIES
- Provide excellent customer service support to by:
- Liaise with customers and suppliers:
- Sort out disputes in invoices with clients, Agents, and accounts before jobs are closed.
- Adhere to advised department KPIs and achieve the same in advised timelines.
- Weekly updates on open jobs and bookings should be sent to Dept head and Team leader without any follow-up.
- Agent invoices and costs should be checked as soon as the pre-alert is received. Invoices checked should be handed over to team leader for submission to Finance.
- Any delays in receiving a pre-alert from the agent should be advised within 2 days of sailing.
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Job Detail
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Job IdJD1101284
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned