Job Description

Company Overview Dreamcore exists to spread our passion for technology, to empower consumers and to challenge the impossible. We do this by constantly focusing our energies on desgining better products, cultivation a culture of technological education and forging radical partnerships.

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• Manage inbound and outbound calls deliver consistent advice & support to customer;
• Handles customer enquiries, complaints and feedback and escalate to respective departments promptly;
• Coordinate between Technical, Fulfilment department and customer to handle all levels of updates, queries and technical advice;
• Handle customer in a professional and respectable manner;
• Coordinate and liaise with customers on problems they are having with Dreamcore Products;
• Provide clear advice and instructions when attempting first level remote diagnosis;
• Provide clear instruction to customers and transport team on systems that needs to be collected for further diagnosis;
• Provide periodic updates to customers according to Service Level Agreement (SLA) set by Management;
• Provide reassurance and assistance to customers after system is sent out to ensure all components are working properly before closing the case;
• Provide all report necessary to monitor SLAs, performance and productivity of the team;
• Other ad-hoc duties as assigned;

• Knowledge in Telephone Etiquette, Customer Service
• Able to communicate effectively in English (both written and spoken)
• Prior customer service experience preferred
• Good team player with commitment and initiative
• Candidates must be willing to work on weekends (Rostered 5 day work week)