Job Description

Morgan McKinley is working in partnership with a leading insurance company currently looking for a 12 months contractor to join their team. This position reports into the Client review head. Customer Service Specialist Job Descriptio Morgan McKinley is working in partnership with a leading insurance company currently looking for a 12 months contractor to join their team. This position reports into the Client review head. Customer Service Specialist Manage the day-to-day email communication with customers and distributions Provide quality customer service through reviewing, assessing, and providing the response in a timely manner Meet SLA of 90% email resolution within 5 working days Work with different business units to provide a one stop solution to the customers Resolve feedback or issues raised by customers or sales representatives Provide reports and analyse email to streamline and work with team lead to improve on the SLA and be involved in the emails reduction initiatives. Requirements At least 2-3 years of experience in a Financial Institution and in a customer service role Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage Degree/Diploma holder in any discipline As a successful applicant, you would have the following Skills & Qualifications: Competencies & Personal Traits Strong command of the English language (spoken and written) Analytical and self-motivated Resourceful and resilient Effective in problem solving Fast learner If you're interested in this role, please send your updated CV (word format) to for a confidential discussion Referrals are greatly appreciated. Morgan McKinley Pte Ltd EA Licence No: 11C5502 Registration No: R21101982 Registration Name: Fabian Leow Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as a notification that you have not been shortlisted Consultant Details Consultant Details Associate Consultant | Compliance Recruitment +65 6916 0525 [HIDDEN TEXT]