Job Description

Position Details:

Company : U3 Infotech (Payroll)

Role : Customer Service Specialist

Position : Contract

Duration : 6+ Months

Location : Singapore

Customer Service Specialist

1. Maintaining a positive, empathetic, and professional attitude toward customers.
2. Responding promptly to customer inquiries on general and transactional enquiries
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer requests.
5. Customer outreach to encourage the use of digital services.
6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without
compromising risk standards.
7. Collaborate with stakeholders to resolve all customer queries and requests.
8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-
paced environment.
9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
11. Operating Hours are from 8.30am - 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organizations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.
We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients' businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

If you are interested in this role, send us your CV raghunath@u3infotech.com

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Cheers! Stay Safe & Healthy.

Thanks and Regards,

Raghunath

Senior Recruitment Consultant

Talent Acquisition Team

Mobile

: +65 69800635

Email

:

133 Cecil Street, Keck Seng Tower, #14-3,
Singapore 069535

Singapore | Australia | Malaysia | Thailand

Vietnam | India | Philippines| Hong Kong

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $3,500.00 - $4,000.00 per month

Benefits:

Health insurance
Work Location: In person