Job Description

Company Description

From global research discoveries to clinical breakthroughs – our vision is to become the most influential life sciences company for researchers. If you are motivated by making a real impact to people’s life and have a desire to work in a passionate and diverse community, Abcam is the place for you. Our culture is driven by our dedicated, agile and audacious community of professionals who are driven by a combined purpose and sense of belonging. We’re incredibly proud to be recognised as one of the top 5 best places to work in the UK for two years running, as per Glassdoor’s Employees’ Choice Award.

Our Mission Acceleration Team is made of enthusiastic specialists, focused on delivering a world-class service to our customers, globally. The teamwork is organised in a Mission Acceleration/Mission Prep set up. You will be part of the MAC team where the primary responsibility is to ensure that our customers’ orders are placed within the expected deadlines. Our communication skills are impeccable, and we use multiple channels to communicate with our customers and internally. Our teams use various applications to process orders and to communicate with our customers efficiently About this role

• Placing Global orders
• Provide quotations and processing credit notes
• Proactively resolve customer queries and liaising with other departments when appropriate
• Proactively contact customers with information about their order
• Own their customer data ensuring that information in our systems is accurate at all times
• Support other team members with an enthusiastic mindset
• Look for ways that you can continually improve how you do your job

Qualifications

About you You are a proactive and reliable individual with a ‘can do’ attitude. You have customer service / customer-centric experience and can demonstrate excellent customer service awareness. It can be experience within sectors such as Retail, Gaming and Leisure & Tourism. You have experience with order processing as well as excellent attention to details. You can prioritise your workload and work efficiently in a fast-paced environment. Most of all, you have a positive mindset, love helping people and take initiative to solve queries!

Additional Information

We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why we offer all kinds of ways to enable you and your loved ones to be well and live well. We offer a truly inclusive environment where you can bring your whole self to work. This is underpinned by our Employee Resource Groups (ERGs) and our partnerships with WORK180 (endorsed employer for women) and MyGwork (LGBT+ professional community). All our positions are open as a Job Share, where two talented professionals can share the responsibility of a full time position. You can declare your interest in a job share role within the application form. Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law. If you’re interested in this particular role then we’d love to read your application.