Job Description

Provides customer service support by processing order information in a timely manner. Partner with the sales, finance and operations team to coordinate the order to cash activities and ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Responsibilities:

• Input, verify and confirm customer orders through order processing
• Handle Customers’ enquiries and process order and monitor delivery status to ensure resolution to customer’s satisfaction.
• Liaise with Factories to ensure that our requests for supplies are met.
• Liaise and coordinate shipping efforts between customers, Omron NSC, Factories, warehouse and third party suppliers.
• Provide daily administration support duties including updating of reports, documents, controls & filing.
• Ensure timely reporting and monitoring of inventory and backlog status.
• Monitoring of customer’s billing and conduct frequent credit check to ensure that credit facilities granted to customers are in line with Company policy.
• To provide speedy and accurate support to distributors and direct customers on matter pertaining to their orders.
• To provide logistics solution pertaining to customer needs.
• Investigate customer complaints, identify root causes and implement corrective actions
• Ensure timely closure of all complaints.
• Close monitoring of monthly sales target to ensure that it is in line with the amount forecasted.
• To assist sales personnel in processing sample to customers when required
• Other duties which may be assigned from time to time to achieve corporate objectives

• Diploma in Business Administration / SCM / Logistics or equivalent
• Minimum 2-3 years’ experience in an operational environment in a service industry, preferably in Electronics sector
• Working experience with factories
• Adaptable & Customer oriented
• Excellent interpersonal and communication skills
• Strong team spirit with ability to work independently
• Independent and result orientated with high personal drive to succeed
• Excellent analytical, communication, interpersonal and presentation skills
• Computer literate and familiar with Microsoft Office Applications

• Company culture - fast paced, multi-tasking, team focusing, empowering, creative, innovative and open communication
• Competitive salaries
• Excellent career advancement opportunities
• Corporate Health Screening