Customer Service Specialist Job in Prudential plc

Customer Service Specialist

SG, Singapore

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Job Description

:

Manage high-volume and high-priority email communications with accuracy and professionalism. Handle escalations promptly and ensure timely resolution. Collaborate with internal departments to resolve queries and escalations efficiently. Monitor response times and ensure adherence to service level agreements (SLAs). Perform additional responsibilities as required to support team operations and service excellence.

Who we are looking for:

Competencies & Personal Traits:

Strong written communication and language flair Resilient, analytical and self-motivated Curious and proactive in suggesting enhancements to email resolution techniques Able to manage stress from high email volumes and tight deadlines Willing to support initiatives and projects beyond core responsibilities Fast learner with capable of identifying root causes and proposing solutions

Working Experience:

At least 2-3 years of experience in email correspondence or customer service. Knowledge in Lifeasia, CRM and communication tools is an advantage Knowledge in financial or insurance products is an advantage Digitally savvy and proactive in identifying and implementing improvements to email resolution techniques, enhancing response efficiency and customer satisfaction