Job Description

Position Summary
As a Customer Support Specialist, you will be responsible for quote to cash and other customer facing activities to create an exceptional customer experience. Perform a combination of responsibilities demonstrating detailed understanding of the department and a broad knowledge of adjacent business functions. The individual is experienced in all aspects of sales order management.
Duties and Responsibilities
Under limited supervision, general direction, etc. and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position:
Main contact window to major stakeholders like commercial finance, logistics and etc.
Handle order processing and process all incoming orders - emails, phone calls, web portal and EDI
Respond to all customer queries in a timely and accurate way
Handle customer complaints and provide appropriate solutions and alternatives within the time limits established
Maintain customer records by updating account information
Understands products and services and can answer general customer inquiries via phone call and email
High level of satisfaction around creating an exceptional customer experience
Coordinate activities and processes between ASP and various service providers including internal and external partners.
Coordinate order management activities between internal partner to include supply planning, distribution, finance, and marketing.
Independently identify, troubleshoot and solve complex problems.
Identifies process improvement opportunities and work with business specialty areas to design and implement.
Responsible for communicating business related issues or opportunities to next management level
Performs other duties assigned as needed
Years of Related Experience :
3-5+ years in a Customer Service related role
Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations :
(Include any required computer skills, regulatory knowledge, certifications, licenses, languages, cognitive and behavioral abilities etc.)
Experience with MS Excel
Strong written and verbal communication skills.
ERP experience (SAP experience is preferred).
Must be able to speak and write English fluently, and Korean is plus but not must.
Fortive is a global family of more than 20 industry-leading industrial growth and technology companies, united by a shared purpose: to make the world stronger, safer, and more effective by providing essential technology for the people who accelerate progress. Here, you get the excitement of a "startup" with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth. There's no limit to what you can learn, or the impact you can make: for you, for us, for growth. Come join our team at Advanced Sterilization Products (ASP) and be part of a global leader in infection prevention solutions for the healthcare industry. With advanced products, technologies, and workflows for medical sterilization and disinfection, ASP is dedicated to defending the lives of patients, families, healthcare workers, providers, and communities. Add your talent to our extraordinary team and help us in our mission to make healthcare safer for everyone. ASP is based in Irvine, California with core sites in Everett, Washington and Schaffhausen, Switzerland plus many more offices around the world.