Customer Service Specialist
Singapore, Singapore
Job Description
The Retail Contact Center (RCC) team is looking for motivated, outgoing and tech-savvy individuals who want to offer Apple Customers an unparalleled customer experience over the phone! At Apple, we believe that hard-work, a fun environment, creativity and innovations fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire- and that by focusing on the smallest details, we can make big impacts with our customers. Building this environment starts with YOU!
Key Qualifications Key Qualifications
- 1-2 years of proven track record in customer service.
- Strong listening, interpersonal and communication skills
- Strong comprehension, probing and problem solving skills
- Customer focus mindset with the ability to build rapport and delivering excellent customer experience. Able to relate to others and display empathy.
- Positive attitude and adaptive to changing technologies, process and environments
- A good team player who is results driven with strong determination to excellence
- Discipline to work remotely from home
- Comfortable to interact with team members via videoconference, phone and chat messages
- Ability to work and make good decisions with minimal supervision
- Ability to maintain a positive attitude in a fast paced work environment where interactions with customers are monitored, recorded and assessed
The Apple Specialist will need to identify and resolve issues relating to service queries, Apple products and policies whilst working within established guidelines. You will need to assist customers in placing their orders, answering order - status questions, performing any required changes and ensure customer satisfaction at all times. The suitable candidate will be curious and passionate about providing the best customer experience and will need to leverage on multiple sources of information to stay current on product features, technology changes and events that impact customers. Apple is are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Education & Experience Education & Experience
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Job Detail
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Job IdJD1209853
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned