Job Description

: The Customer Service Specialist/Administrator is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally wi : The Customer Service Specialist/Administrator is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers. . Handle all incoming phonecalls/emails/faxes, promptly and professionally . Plan and coordinate daily deliveries & collections . Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes . Prompt follow-up and response, on customer backorders, contracts, enquiries and requests . File all required records promptly and in proper sequence . Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer issues . Ensure conformance to required Standard Operating Procedures . Provide administrative support, as and when required . Act as backup for other team members, as and when required Required Skills: . Service-oriented and possess pleasant disposition . Strong team-player, with ability to work independently . Possess sense of urgency and able to work in fast-paced environment . Good spoken and written communication skills . Good interpersonal skills . Systematic and meticulous . Possess good initiative, with desire for continuous learning Qualifications Required: . Minimum Diploma in any discipline . Previous customer service experience will be advantageous . Competent in Microsoft Office (especially MS-Excel) applications