Job Description

About AETOS

AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance.

About the Role -

The Customer Service Support team acts as the primary interface between AETOS and our customers. We strive to provide efficient and professional solutions to world-wide customers, especially in Asia-Pacific. Meanwhile, we assist the compliance team to check the customer’s profile according to KYC policy. The team also handle and resolve settlement discrepancies and to ensure timely and accurate settlement of trades and payments.

Language Requirement:

• Professional level in one of Thai/Vietnamese or English communication skills.
• Must be fluent in speaking and reading Mandarin to communicate with our Chinese speaking co-workers.

Working Hours: 5 days’ work week Requirements: **Must be authorized to work in Singapore without sponsorship.**

• Degree or Diploma in any fields.
• Good knowledge of Microsoft Excel.
• Quick learner who has high adaptability and is comfortable with tight deadlines and pressure
• Willing to work rotating shifts, weekends and Public Holidays

Note: Candidate must be authorized to work in Singapore without sponsorship.

Job Responsibilities

• Handle enquiries and feedback from customers through the livechat and/or via emails, provide prompt and efficient service to global customers and resolve their issues and questions.
• Translate our product and all customer communications like newsletters, emails, and more.
• Develop expertise on our product and internal software to help our customers efficiently.
• Coordinate within internal parties to ensure customers’ enquiries are promptly and accurately addressed.
• Provide customers’ feedback to respective business partners to improve customer experience.
• Ensure proper documentation of new customers and operational processes/workflows.
• Reconciliation customer payments in different third-party’s systems.
• Generate customer withdrawals in the internal system.
• Provide support to sales to clarify any customer’s enquiries pertaining to the payments, and or outstanding issues.
• Work with functional groups and IT to improve the settlement processes.
• Maintain happiness and positivity in every customer and team interaction