Supervise the Customer Service Assistants (CSA) in the handling of daily customer orders and requests.
Coach the CSAs in operating procedures and customers\' requirements and qualify them in processing customers\' orders.
Provide on-the-job trainings to CSAs and ensure their competency in carrying out their job duties.
Supervise and ensure that order processing of customer\'s receipt and issue orders are promptly and accurately performed by the staff.
Ensure that all relevant transactional records for customer\'s orders and warehouse receipts and issues are filed accordingly.
Maintain good rapport with customers to understand their requirements and response to enquiries and service issues highlighted by the customers.
Requirements:
Min 2 years of supervisory experience
Technical shipping knowledge
Basic knowledge in warehouse operation
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits, and you may be contacted for other opportunities.
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**We regret to inform that only shortlisted candidates would be notified.
Bryan Peh Bing Tai
REGISTRATION NO: R22104937
MCI CAREER SERVICES PTE LTD
EA License No: 06C2859
Additional Information
Career Level
Manager
Qualification
Not Specified
Years of Experience
2 years
Job Type
Full-Time
Job Specializations
,
Company Overview
With over 100 professional employees, our dedicated consultants who are equipped with capabilities to hire both technical and functions roles across wide spectrum of industries have been managing over 2,500 monthly advertisement and successfully matched 9,000 over job placement yearly. We are here to connect, understand, source and deliver to meet your needs. We have 3 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also make companies interesting!