Customer Service Team Lead
Job Description
Qualifications: Bachelor's degree holder or undergraduates who have completed at least 2 years of college education Must have at least 2 years of supervisory experience in the BPO industry handling TLs Experience in handling client escalations, troubleshooting problems and resolving customer issues Experience in client communications (internal and external clients) Can easily grasp basic technical concepts Background in project coordination or handling multiple accounts at once, quality calls, complete phone audits Willing to work in Ilocos Willing to go back on-site once recalledResponsibilities: Effectively performing responsibilities by demonstrating an expert knowledge of processes and related systems Managing work assignments, workload, equipment, staffing and scheduling, and information between shifts Managing workloads to ensure even distribution of responsibilities Providing development opportunities, with the assistance of the team lead Ensuring proper execution of processes by team, quality review checks on outgoing work within immediate team to ensure accuracy and consistencyJob Type: Full-timeSalary: Php30,000.00 - Php40,000.00 per monthSchedule:
- 8 hour shift
- 13th month salary
- Vigan, Ilocos Sur: Reliably commute or planning to relocate before starting work (Required)
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Job Detail
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Job IdJD1153263
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVigan, Philippines
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EducationNot mentioned