Job Description

Main Responsibilities * Lead and supervise a team of dedicated customer service and logistics representatives * Develop an understanding of customers' needs and take actions to Main Responsibilities Lead and supervise a team of dedicated customer service and logistics representatives Develop an understanding of customers' needs and take actions to ensure that such needs are met. Ensure the team follows customer service processes from order entry to the delivery of goods Monitor the team for the achievement of the best results as per the set KPIs Determine best solutions for the issues, if any, escalated by the customers Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end Sub Profile Reporting inventory levels and issues to management, looking for any discrepancy with inventory Creating reports that show available inventory or issues with inventory counts Creating policies to ensure efficient inventory control, to aid with safety protocols in the workplace, and for other employees to accurately track inventory data Establish procurement Policy and Process Review Coordination Identify gaps/opportunities for policy update and process streamline procurement processes within Satsaco Group ..Candidate who are interested to learning inventory control and procurement will be guided for the sub profile to expand their portfolio