Job Description

CUSTOMER SOLUTION CENTRE MANAGERDairy IngredientsAn exciting opportunity in an global food and beverage industry with a broad portfolio of dairy ingredients.Location: SingaporeFull time, PermanentAbout the role:CSC Manager role reports to the VP Innovation & APAC Customer Solutions Head. The incumbent will be managing a team of category managers and specialists with varying food and beverage development and application expertise. The role will be driving execution of projects, partnering with cross functional team to meet project timelines, leverage expertise to commercialize new products to meet customers' growing needs.Job Responsibilities:xe2x97x8f Lead a team of experienced category managers/solution specialists who specialize in specific product category, sensory scientist and application techniciansxe2x97x8f Passionate about working on complex projects and have a good understanding of technical know-how across varying food categoriesxe2x97x8f Able to inspire and guide the team to develop best solution to win customer projectsxe2x97x8f Work closely with sales and marketing teams to develop a customer-centric proactive initiatives based on trendsxe2x97x8f Collaborate with technical team from IEC (Ingredient Excellence Centers) to test the performance of new ingredients in consumable products as well as defining gaps or improvements in the current ingredient portfolio.xe2x97x8f Develop highly effective ways to communicate and interact with customers during project execution. Speed of response is key to making a difference and to win the activities with customers.xe2x97x8f Ensure smooth project management and secure a seamless service from the moment a project is entered up to winning.xe2x97x8f Deliver high quality great tasting product solutions, innovative value-added concepts, meeting target cost, regulatory, food safety requirements and best-in-class sampling.xe2x97x8f Take ownership to improve team performance, effectiveness in project execution and the success rate of new projects and product developmentsxe2x97x8f Personally, lead few key customer projects/internal or external initiatives partnering with cross functional stakeholdersxe2x97x8f Identify supplier partners and explore new ingredients to bridge performance gaps or develop new functionality in current product portfolio.xe2x97x8f Oversee the CSC laboratory operating procedures, governance of GMP, safety and ensure resources utilization are within budgetxe2x97x8f Regularly update line manager on key projects, progress, challenges and escalation process as needed meet team KPIxe2x97x8f This position requires minimal travelling (
10%).Job Requirements:xe2x97x8f Masters or Bachelors Degree in Food Technology, Food Chemistry, Food Engineering or any other related disciplinexe2x97x8f A minimum of 12-15 years of experience in B2B food development, having in-depth knowledge of ingredient functionality and processing know-how in beverage segment (powdered premixes, RTD, beverage sauce/syrup, etc.).xe2x97x8f Experience and knowledge in other relevant categories e.g. dairy, bakery, confectionery, desserts or savoury will be an added advantage.xe2x97x8f Good understanding of the working dynamics across FMCG/CPG and food service channelxe2x97x8f People management capabilities and ability to continuously improve the team performance having a customer centric approach based on key deliverables.xe2x97x8f Masters the food development process inside-out from customer inspiration to winning customer projects.xe2x97x8f Driven, possess a growth mindset, optimistic, trustworthy, able to navigate in ambiguous environment and inspire the team to go the extra mile combining intelligence, agility and creativityxe2x97x8f Work well with cross functional teams, able to multi-task and handle time sensitive situationsxe2x97x8f Proficient in spoken and written English and other Asian languagexe2x97x8f Excellent communication, good listeners with social skills.xe2x97x8f Fun to work with and open minded.Application:Sarka LLORENS xe8xbex9bxe8x8ex8eRecruitment Partner - Asia - R&DM: +65 9297 9345 Email: sarka@ahv.sgSchedule a call via this link: https://calendly.com/sarka_llorens/15minEA No: 17S8637 Reg No: R1329451

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