Job Description

Role summaryAs a Customer Success Consultant, you will help LSEG\xe2\x80\x99s customers make the best use of our products and data. You will contribute to LSEG\xe2\x80\x99s competitive advantage in the marketplace, thus allowing LSEG to retain and grow its market share & revenue. Combining a thorough understanding of finance, technology, and deep functional expertise, you will focus on consultative and complex interactions with our clients.We are hiring a Consultant with specialism in Investment Banking, Asset Management and/or Trading. The successful candidate will participate in an immersive on-boarding program to learn the Customer Success role and the respective specialized product lines, before being involved in client-focused projects.What you\xe2\x80\x99ll do

• Partner with clients to define what success means for them, then help them make use of LSEG products and data to achieve their business goals
• Educate customers on how to use our products and content in a manner that is tailored to their specific needs; conduct demonstrations and trainings to clients
• Help customers build, modify, and understand financial models using Excel and APIs
• Create proof of concepts, models, and prototypes for prospective and existing clients
• Become expert in LSEG Banking, Asset Management and/or Trading solutions, such as Excel and MS Office add-ins, APIs, Deals, Estimates, Macroeconomics, ESG and Company Fundamentals
• Create thought leadership content and analysis using LSEG data and tools
• Act as a go-to person and provide subject matter expertise to clients
• Bring in client intelligence and feedback
• Work together with other teams, such as Account Managers or Product Development, to ensure we are addressing our customers\' needs
• Lead projects, such as competitor displacements, product upgrades or new content onboarding

How the success is measured

• Adoption and usage of LSEG Solutions
• Revenue retention and growth
• Customer satisfaction
• Successful completion of customer onboarding and upgrade projects

Who you are

• Bachelor\'s Degree or equivalent experience in business, finance, accounting, or economics
• Preference for post-graduate qualifications or study towards, such as CFA, CMA, ACCA, CIMA, CAIA or others
• 3+ years of work experience in financial services industry. Experience in banking, research, asset management, trading or other financial advisory roles is a plus
• With a passion for Excel modelling and data analysis
• Collaborative, effective communicator, and a customer-first attitude
• Experience facilitating client meetings and presenting in a concise and convincing manner
• Strong project management, technical and problem-solving skills
• Knowledge of \xe2\x80\x93 or willingness to learn \xe2\x80\x93APIs and Python programming language
• Fluency in Mandarin is a plus, although not mandatory

About LSEGLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\xe2\x80\x99s used for, and how it\xe2\x80\x99s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\xe2\x80\x99s used for, and how it\xe2\x80\x99s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group