Job Description

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  Private healthcare is covered.
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  100% remote work (WFH).
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  Join a team that has the passion for what we do and for what we can do for others.

About the role:

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  Serves as main point of contact for technical support issues.
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  Works closely with the Designated Senior Support team focused on customer’s tickets.
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  Leads escalation responses.
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  Drives elimination of any customer or internal bottlenecks impeding problem resolution.
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  Provides proactive guidance and encourage adoption and assist in deployment of new product releases.
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  Manages the status and internal/external communication of Support tickets
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  Collaborates with support management to orchestrate support response beyond the TAMs direct capability.
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  Conducts regular reviews of service delivery quality, industry threat assessments and solicits feedback on service delivery.
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  Works closely with Customer Success Managers to ensure SailPoint post-sales experience exceeds customer’s needs.

About you:

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  2+ years of experience in IAM and/or IGA, or related Identity security fields
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  Implementation experience with SailPoint software and services (multiple platforms/products are a plus)
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  Bachelor’s degree or equivalent work experience (identity security industry certifications are a plus)
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  Strong customer facing skills (executive presence, writing skills, phone skills), demonstrating a highly professional demeanor
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  Strong consulting skills and ability to gather and analyze information and produce strategic insights into customer’s organizational and technical challenges
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  Ability to communicate technical details to a non-technical audience, and ability to foster credibility with a technical audience
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  Understanding of how to work with Channel Partners in a vendor ecosystem
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  Project management understanding
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  Highly organized and able to prioritize and process a number of tasks concurrently
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  Self-motivated, strong work ethic, creative, customer-centric personality

Some of the types of people that would fit would be

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  Person who has implemented SailPoint previously and is very customer focused
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  Person who is working as a CSM or TAM who has implementation experience
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  Must have SailPoint experience

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.