Job Description

Isentia is the Asia-Pacific region\'s leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to start-ups and not-for-profit organisations.



The Customer Success Intern will collaborate with the Account Management team to ensure the smooth running of reports and deliverables are up to standards and client satisfaction is achieved. This will be done through the coordination of reporting activity with Research Analysts and Managers, to ensure that projects are delivered based on objectives and timelines.

From time to time, they will also be required to assist the team with a competitive analysis of client industry and market research when necessary. They might also be required to assist in client\xe2\x80\x99s photography and videography shoots when necessary to handle client collaterals.

Duties:

• Assist in retention of accounts - client relationships, retention and satisfaction.
• Relevant and timely delivery of products and services.
• Contributes to commercial Account Management Team KPI\xe2\x80\x99s and retention targets.
• Date collection and reporting.Ensure compliance with Isentia policies and standards, and ensures compliance with all local statutory requirements.

Qualifications & Skills:

• Tertiary qualifications preferred but not essential (ideally in Marketing, PR, Communications or Business).
• Strong customer service focus. Self-motivated and results driven. Team Player.
• Digital/social media savvy. Keen interest in news and current affairs.
• Ability to work to deadlines and under pressure.
• Proficient in MS Office applications such as Word, Powerpoint and Excel. GSuite knowledge desirable.Able to adapt quickly to new technology.
• Excellent command of English. Ability to speak in local language and other dialects will be an added advantage.

At Isentia, we value the safety and well-being of our team members, suppliers, and clients and have adopted a \xe2\x80\x98no jab, no office\xe2\x80\x99 policy regarding the ongoing management of COVID-19 in the workplace. It is a condition of employment to be fully vaccinated at all times in order to work for Isentia, regardless of the role or whether to work flexibly/remotely during employment. Isentia may require you to provide vaccination evidence at the commencement of employment, and at any time throughout employment to confirm your compliance with this requirement.

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

InternSG