Job Description

We seek to hire a Customer Success Manager to join our commercial team. Our accounts are private sector and public sector organizations ranging from enterprise size to SMB size. Commercial Perspective is key.

s:

• Establish clear retention goals and process milestones for the client and employees to work toward.
• Assist customers as needed with setting up and navigating programs or software associated with a product or service.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Assist in creating training courses and educational materials for other members of the department.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.

Job Qualifications:

• Strong organization and presentation skills.
• A propensity for relationship building.
• Leadership skills—customer success managers often take on leadership roles for the customer success team.
• Can write well, can speak well in the English Language.
• Candidate must possess at least a Bachelor's / College Degree in Marketing and Business.
• Literate in MS Office and Internet Application.
• Preferably 1-3 Yrs Experienced Employee specialized in Marketing/Advertising or equivalent.
• Can work with minimal supervision.

About Yeaps Corporation:

We are based in Makati City, in Metro Manila, The Philippines, the business and financial hub of this growing South East Asia economy. We enable and accelerate success for business organizations and public sector organizations.We provide project services, managed services and SaaS SolutionsIn the area of digital transformation + tech intensity, we help organizations build capability and capacity for technologies that elevate performance in teamwork, operations, marketing and sales through a holistic approach that brings an organization from enablement to adoption and change management to scaled-up operations.In the area of marketing transformation + commercial and behavior activation, we provide interventions at every stage of the customer journey through a holistic approach that delivers in-line facilitation of all actors, activities, actions, assets, analytics and assessments neededYEAPS [ pronunc. yeeps ] was founded in 2002. From our beginnings in the garage of a family home over a decade ago, we are now an organization of over 200 people, globally affiliated with Microsoft and Edenred Paris, trusted by enterprise-class organizations leading in their industriesThe diverse and talented people who work at YEAPS, affectionately called Yeapsters, work tirelessly and wholeheartedly to deliver success for the programs and projects entrusted to us by our clientsOur shared values and aspirations are summed up by the company mantra: Make It Great. One's great may change from time to time, but we are committed to making it happen every time