Job Description

Our client is a health-tech software company, and our mission is to deliver Digital Health to clinics and their patients. In this exciting phase of growth, we are looking for like-minded professionals to join our team as we expand and provide exceptional service to more happy customers.
We are looking for a skilled Customer Success Manager that can help us support our growing customer base.

Your Responsibilities as a Customer Success Manager:

• Responding to customer enquiries via communication channels.
  
• Manage and nurture leads through to conversion and software demonstration.
  
• Build relationships with Clients, understand their pain points, and formulate solutions.
  
• Post and respond on social platforms.
  
• Conduct account reviews and follow-ups with existing clients on a regular basis.
  
• Maintain and update CRM.
  
• Gather and share feedback to the product team.

Requirements

To be a Customer Success Manager:

• 
  Bachelor’s degree in Communication, Marketing, or related field is a plus.
  
• Solid experience in software pre-sales and use of CRM systems (4+ years).
  
• Strong English communication, written and presentation skills.
  
• Outstanding customer service.
  
• Must be a Tech-savvy and a fast learner.
  
• Must have enthusiasm, confidence, and should be positive in presenting to a group of people.
  
• Strong documentation skills with high attention to details.
  
• Ability to manage and field customer enquiries with confidence.
  
• Must be punctual, organized and have a great attention to detail.
  
• Must have prior experience in: Customer engagement on the Social Media platforms (Facebook/Instagram).
  
• Must have prior experience in: Dental/medical industry is desirable but not necessary.
  
• Work ethic with the ability to multitask in an organized and coherent manner.

To be a Customer Success Manager: Bachelor’s degree in Communication, Marketing, or related field is a plus. Solid experience in software pre-sales and use of CRM systems (4+ years). Strong English communication, written and presentation skills. Outstanding customer service. Must be a Tech-savvy and a fast learner. Must have enthusiasm, confidence, and should be positive in presenting to a group of people. Strong documentation skills with high attention to details. Ability to manage and field customer enquiries with confidence. Must be punctual, organized and have a great attention to detail. Must have prior experience in: Customer engagement on the Social Media platforms (Facebook/Instagram). Must have prior experience in: Dental/medical industry is desirable but not necessary. Work ethic with the ability to multitask in an organized and coherent manner.