Customer Success / Onboarding Specialist

Pasir Ris, Singapore, Singapore
TRUSTYTECH PTE. LTD.
9 Current Jobs Openings
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Job Description

Full-time | Singapore | Small startup team
We're a growing SaaS startup building a cloud system for service businesses.
We're now expanding our local team and looking for someone who enjoys working with business owners, helping them succeed using software.

  • What You'll Do
Guide new customers to set up and start using our platform (training, onboarding, data setup).
Provide product demos to potential customers (together with BD).
Support existing customers through chat, WhatsApp, or onsite visits.
Guide customers on how to apply for relevant government digitalization grants (e.g. CTC, EDG, PSG) and prepare quotation documents.
Collect feedback and help improve our product.
Identify upsell opportunities and build long-term customer relationships.
  • What We're Looking For
Strong communication skills (English, Mandarin a plus).
Enjoys solving customer problems and explaining tech in simple ways.
Able to work independently in a small, fast-moving team.
Interest in SaaS / business software / small business digitalization.
  • Salary Range
Base: SGD 3,000 - 4,000 / month (depending on experience)
Performance Bonus / Upsell Commission.
Growth Path: can progress to Account Manager / Customer Success Lead
  • Working Arrangement
In-office (Pasir Ris)
Full-time
Application Instructions
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

Skills Required

Pasir Ris
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Job Detail

  • Job Id
    JD1667741
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $3,000-4,000 per month
  • Employment Status
    Permanent
  • Job Location
    Pasir Ris, Singapore, Singapore
  • Education
    Not mentioned
 
 
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