Customer Success Partner
Job Description
Reporting to the Customer Success Manager, the Customer Success partner will support the Area Sales Team in managing and growing an important number of assigned accounts and help drive sales standardization and offshoring of activities.
We Offer:
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Responsibilities:
Ensure Sales reps are supported using the standard channels and processes:
Coordinate contract creation and onboarding activities in coordination with customer service
Supporting RFI/RFQ ( Ocean and LnS) and coordinating with many internal stakeholders
Manage the tender process together with the tender management team
Manage customer specific agreements within standard processes (request for approval and coordination of filing); non-standard routings, free time, VIP, commitment, credit terms
Assist with issue resolution; dispute handling, case input
Review customer compliance and provide insights to sales rep
Drive invoice quality by understanding root causes and correcting issues
Requirements:
System understanding
Sales support processes
Stakeholder Management
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Job Detail
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Job IdJD1129896
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned