Job Description

Executive, Customer Success Project Management Key Responsibilities . Build and develop a strong ambassador base for offerings and value. . Track closely customer activities to identify churn ris Executive, Customer Success Project Management Key Responsibilities . Build and develop a strong ambassador base for offerings and value. . Track closely customer activities to identify churn risk and work proactively to address/eliminate that risk, while simultaneously identifying sales opportunities. . Own and drive renewals, upsells, cross-sells, NPS, and expansion opportunities. . Analyse and formulate effective strategies to increase account-level metrics. . Be the voice of customers, follow up with QBR/MBR with customers to help them understand insights of the products/services and receive the most value out from it. . Execute end-to-end customer lifecycle from onboarding, and project deployment i.e., project status reports, dashboard development, UAT, and training, to post-Go-live support, ensuring all KPIs are met according to SLA. . Manage project schedules, budgets, resources, and tasks to ensure that quality solutions are delivered within the timeline. . Support the team lead to improve existing processes to increase productivity within the team. . Document all communication with users and accounts accurately and in a timely manner via system tools (CRM), a ticket tracking system. . Collaborate with internal stakeholders to set up or configure software platforms as per customers' requirements or escalations and troubleshoot issues raised by customers. . Work with Product to prioritize customer features and requests. Skills & Experience required . Bachelor's Degree or equivalent. . Min 3 to 5 years of experience in a customer-facing role. . Candidates with more years of relevant experience may be offered a senior title. . Exposure to working in a complex, multi-divisional, multi-geographical customers environment. . Multi-tasker who can undertake multi-projects/tasks simultaneously . Curious and passionate about AI technology, willing to learn and explore simple software applications and system integration. . Experience in SaaS company a plus. . Good communication, data analytics, and organizing skills. . Driven, self-motivated, enthusiastic, and with a 'can-do' and 'customer first' attitude. . Able to work well under pressure and meet tight deadlines. . Interns are welcome.