Customer Support Engineer
Singapore, Singapore
Job Description
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Responsibilities
- Provide post-production support services for the customers, including the following activities:
- Analyze, identify, prioritize and assist in resolution of issues in production environments
- Analyze, categorize and assist in development by application enhancement requests
- Provide business users with application support
- Configuration management and change management
- Finalize the implementation process; identify the outstanding tasks and problems remaining after the implementation.
- Work with professional services to ensure seamless transition and knowledge transfer to customer support.
- Establish good working relationship with the customers while providing onsite technical support for production environment.
- Troubleshoot, analyze and resolve various software problems in customer solution.
- Implement and deploy change requests and enhancements to further improve the existing solution.
- Perform product demonstrations as necessary to introduce customer to solution.
- Work with professional services, product management, quality assurance and development teams to develop and improve product offering and eliminate software problems.
Requirements
- At least 1 year of recent development or support experience in enterprise-wide information systems or experience in software technical support or equivalent
- Experience as a developer, implementation or technical support engineer;
- Experience in Java, J2EE and SQL technologies;
- Experience in software technical support or equivalent will be considered an asset;
- Experience with Oracle Server (SQL, PL-SQL);
- Experience with development of J2EE systems;
- Knowledge of implementation methodologies and development techniques;
- Good written and spoken English
- Good communication skills;
- Experience in telecommunications areas will be considered an asset.
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Job Detail
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Job IdJD1292108
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned