Job Description

Job Title Sr. Customer Support Engineer

Location(s) Singapore

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day.

PerkinElmer\xe2\x80\x99s commitment to scientific innovation is at the heart of everything we do. Our dedicated team of 16,000 employees worldwide pioneers scientific technologies for better detection, imaging, and informatics to help our customers create healthier families, make smarter decisions, earlier diagnoses, more effective treatments and scientific breakthroughs globally.

Key Responsibilities

Install, maintain and verify performance and repair analytical instruments at customers\' sites.

Provide scheduled preventive maintenance for contract customers, remedial maintenance for non-contract customers and all warranty services applicable for all products.

Drive the sale of new service agreements, service agreements updates and instruments add-ons to existing contracts.

Propose to customers on training, support, software, laboratory services, products and field installed computer hardware upgrades.

Assist and support local sales representatives to secure new instruments orders.

Assist in post-sales technical support activities.

Coach junior team members from time to time.

Requirements

Diploma or bachelor\'s degree in engineering disciplines.

At least 5 years of relevant working experiences in a technical service/customer service environment and supporting analytical instruments.

Knowledgeable with software platforms of associated support equipment.

Communication skills with customers, dealers and distributors.

PerkinElmer