Job Description

A safer, low-carbon shipping industry is underpinned by data sharing. We at W\xc3\xa4rtsil\xc3\xa4 Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations.W\xc3\xa4rtsil\xc3\xa4 is on a mission to enable sustainable societies with smart technology. As we change course towards a cleaner, smarter maritime future, we\'re looking for top talent to join our team. Are you ready to join the Voyage?We are looking for a Customer Support Engineer in Singapore. This is a permanent position, and its location is Pandan Crescent, Singapore.What will you be doing:As Customer Support Engineer, your work will focus on these responsibilities:

• Stay-by onsite deployment based on Customer requests
• Adhere to service requests on date & time, location, scope of work and any other instructions
• Install, commission, service navigational bridge equipment (Glonass, ECDIS, Radar, Sensors)
• Troubleshoot and inspect findings to determine source of problem, rectify or replace with Customers\' agreement
• Escalate any issue beyond the service scope to responsible CS team/management
• Ensure Customer is briefed on worked performed and service report is prepared and signed off by Customer
• Ensure service work rendered complies with internal Service & Support processes
• Ensure compliance to Code of Business Conduct and Quality Management system requirements
• Support projects or other technical jobs required

To be successful in this role, we expect you to have:

• Minimum 2 years working with marine Navigational and IT equipment
• Minimum diploma in electrical engineering or other relevant technical education / qualifications with relevant experience
• IT/Networking experience or qualification
• Team player with good interpersonal skills
• Able to travel on short notice
• Able to work under tight timelines
• Able to work independently
• Highly-effective technical communication skills in English, both written and verbal
• Interact professionally and deliver solutions to customers during the work execution

Why you and us?You are valuated - as your true self. At W\xc3\xa4rtsil\xc3\xa4 YOU matter. We value diversity and are committed in supporting inclusive work community.Your growth is supported. We believe in continuous learning & teamwork. W\xc3\xa4rtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential.You get to make a difference. Innovation and sustainability are important for us. Every day, we - W\xc3\xa4rtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.Contact & next steps
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you\'ll receive a confirmation email.In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):Hyun Joo Kim
Talent Acquisition Partner
Email: hyunjoo.kim@wartsila.comLast application date: 28/08/2024At W\xc3\xa4rtsil\xc3\xa4 we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.This is W\xc3\xa4rtsil\xc3\xa4W\xc3\xa4rtsil\xc3\xa4 is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on . #LI_HK1

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