Job Description

Customer Support Officer Working days: Monday - Friday 830am to 530pm Working Location : Ang Mo Kio Salary: $2,500 - $4,000 Who are we: We are an established company in the semiconductor industry b Customer Support Officer Working days: Monday - Friday 830am to 530pm Working Location : Ang Mo Kio Salary: $2,500 - $4,000 Who are we: We are an established company in the semiconductor industry based in Singapore and serving the Asia region. In line with our company expansion, we are seeking suitable candidates to join us. Responsibilities: Provide good customer support to our corporate customers, including end-to-end management of customers' orders and requests Respond promptly to customers' inquiries, including requests for quotations, service support and documentation Prepare and submit quotations to customers promptly Prepare and submit documents required by customers in their respective management systems Proactively update customers on their order status and shipment schedules Maintain accurate and updated records of spare parts price lists for customers Coordinate and liaise with customers, forwarders and internal departments to fulfil customers' orders and ensure timely execution of shipments Prepare and submit documentation to assist customers with custom queries Work closely with internal teams to manage customers' issues & solution implementation Requirements: Degree or Diploma holder with at least 3 years of relevant working experience Candidates with more years of relevant working experience will be considered for senior position with higher remuneration Able to work after office hours when required Experience in managing multiple projects/engagements with short deadlines is an advantage