Job Description

Purpose:
Lead a Data Centre team to operate and maintain our critical DC infrastructure and facilities, and ensure 100% availability of services

Comply with all SLAs, including legal, budget and audit requirements

Manage stakeholders and achieve corporate KPIs including Sustainability award, Green Mark certification, etc

Responsibilities

Lead a DC team to operate, maintain, ensure 100% availability of all critical facilities and associated equipment (ie M&E, fire safety, plumbing, ACMV, security)

Comply with agreed SLAs, legal, budget, audit requirements

Plan and recommend work plans, including resource efficiency, preventive maintenance programs, sustainability framework, to ensure they are equipped to deliver short and mid-term objectives in the most cost effective and simplified manner

Manage other stakeholders to implement the approved strategies in a timely and proper manner

Develop and review DC operating policies, SOPs and Emergency Operating Procedures; Implement service improvement programs

Manage all onsite operational incidents and major issues; Lead incident investigations and change management processes, and minimise impact to customers\xe2\x80\x99 services including any change management activities

Prepare and present periodic reports for management reviews and meetings

Carry out vendor evaluations; review and recommend budget plans in compliance with procurement policy for replacement parts, equipment, etc

Review and advocate safe work procedures, risk management practices, and adhere with safety laws and regulations

Lead all FM/ DC-related certifications, ensure compliance by internal and external customers

Ensure satisfactory customer experiences at all times, including project planning, design and implementation

Qualifications

An appropriate qualification in Engineering, with at least 15 years of relevant experiences in a 24x7 critical infrastructure/ DC/ telco environment

Demonstrated experiences in managing and mentoring a team of Engineers/ Specialists to achieve strategic and operational goals

Possesses relevant DC and/or FM related certifications, such as CDCP, CDCS

Familiar with certifications standards, such as LEED Gold, ISO 20000 / 22301 / 27001, TIA 942, Uptime Institute Tier III, Green Mark, etc

Hands-on experiences and knowledge in M&E and building related systems, eg CRAU, chillers, PDU, UPS, Switch Gears Ops, DX cooling, Network structure cabling, Security

Lead major DC activities during non-office hours where appropriate

Proven stakeholder/ vendor management skills and collaboration abilities with cross functional teams

Proficient with MS Office tools

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