Job Description

EMAPTA is hiring for a DATA ENTRY SPECIALIST to support our US CLIENT!
Candidate must be amenable to work shifting schedules!
Position Summary:

• The principal focus of this position is to provide back office support for the insurance underwriting processes of SPOKE's insurance brokerage accounts
• The successful candidate will be reporting to the Team Lead locally and will also involve working directly with key personnel from the client's organization in New York City as well as underwriters in the U.S. and London
• In addition to the abovementioned, successful candidates should also expect to carry out, out from time to time, other basic back-office and administrative assistance like record keeping, data entry, and other similar tasks as needed
• The successful candidate would be required to work on either a GY Shift (PH) or normal shift (PH), and may also be on shifting schedules, depending on client business needs. Rest Days (OFF) are guaranteed during weekends.

Position Responsibilities:
Key Responsibilities:

• Processing of documents for clients' use. Delivering of policy documents to necessary insured clients using correct templates and with utmost accuracy
• Encoding or data entry of customer information and policy data by inputting all relevant information on client-provided web-based tools such as Salesforce. This includes verifying data and liability limits by reviewing, correcting, deleting, or re-entering data as needed
• Entering of information on client-provided tracking sheets for all tasks
• Efficient use of websites or web-based tools for research such as but not limited to Google, CrunchBase, Norbert, and LinkedIn to gather missing client information
• Communicating efficiently with clients and team members through various tools (chat, email, and some voice through google meet as needed). Speaking up and being proactive when things don't seem right is a must
• Work with the team to ensure compliance with all data-privacy or data security of client-sensitive information as well as other policies governing client transactions, as well as local (host country) relevant laws.
• Maintaining spreadsheets and or templates accurately and efficiently to ensure deadlines are met.
• Data encoding or digitization of information which may include handwritten data from scanned documents into spreadsheets or word/pdf documents
• Help promote and support a culture of professionalism and integrity, and build good working relationships with clients and colleagues.
• Provide feedback and insights on how existing processes may be improved.
• Participate with Employee Engagement activities that would promote the welfare and positive atmosphere for the team.
• An ability to "speak up" and inform management of ways we can improve or make something better. Either internally or at the client level.
• An openness to performing Ad-hoc tasks may be assigned from time-to-time either by the client or by immediate supervisor / manager

Position Selection Criteria
Personal Competencies:

• Willingness to learn and adapt to the processes given per task
• Should have that "Will to go the extra mile" attitude
• Demonstrated ability to be a "Team Player"
• Keen attention to detail
• Candidate should be flexible when it comes to tasks assignment, schedule, etc.)
• Ability to work effectively with minimal supervision
• Self-motivated and ability to meet tight deadlines with a high degree of accuracy.
• Ability to multitask, prioritize, and manage time effectively.
• Demonstrated ability to work well under pressure
• College Degree Holder preferred, or should have finished at least 2nd year college.

Technical Qualifications

• Successful candidates should have a background in insurance (preferably)
• Experience with Google Suite (Docs, Sheets, Calendar) / Microsoft Office Productivity Software. Salesforce a plus
• Proficiency in using spreadsheets (MS Excel or Google Sheets)

About Spoke
Spoke is a BPO whose primary focus is helping some of the world's most innovative startups scale. With four offices across the globe, our mission is to help rapidly growing businesses by creating a new type of outsource firm. One that prides itself on partnerships instead of being a service provider. Not only do we spend dozens of extra hours curating the employees on our teams to ensure the best cultural fit, but we also invest time and resources in training across verticals to help spur new ideas and build innovative processes and technology to ensure we're as efficient and creative as possible for our partners.
There are no dead-end jobs at Spoke as we are always learning and growing in our professional endeavors. Every member of the team comes in each day with a creative mindset. We ask ourselves, "How can we do what we do better? Let's turn the tables and think about how we can approach this issue differently." With this mindset, we've become the fastest growing outsource firm for high growth companies in the U.S. We truly believe that helping startups build better and more efficient businesses helps push society forward. We are a fair and equal opportunity employer everywhere we operate and are committed to providing the training and experience that will enable our staff to propel their careers to the next level.Job Type: Full-timeSalary: Php20,000.00 - Php25,000.00 per monthBenefits:

• Health insurance
• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Baguio City, Benguet: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)